Leveraging AI for Data Mining: How AI is Helping Businesses Make Better Decisions

Data mining is like a treasure map that helps business owners dig into their data to uncover valuable insights, trends, and patterns hiding beneath the surface. The findings can be revolutionary, allowing entrepreneurs to make smarter decisions, better understand their customers, optimize operations, and identify new growth opportunities. In a world where data abounds, leveraging AI for data mining empowers …

Boosting Your Bottom Line: How Business Owners are Improving Sales with AI

Welcome to part four of our five-part series on how artificial intelligence (AI) is changing the landscape for SMBs. Previously, we looked at AI’s benefits for productivity, customer service, and ideation. In this installment, we’ll investigate a topic foremost in nearly every business owner’s mind—sales.  Traditionally, sales have been the domain of person-to-person interactions, so you may be skeptical of …

Empowering Ideation Through AI: A Guide for Small Business Owners

In our ongoing exploration of artificial intelligence (AI), we’ve seen its dynamic applications across various fields. Having previously discussed the significant impact AI has on customer service, this third article in our series shifts focus to another crucial area: ideation. Ideation, or the creative process of generating and developing new ideas, is fundamental to business innovation and problem-solving. With AI, …

The Mirage of Hypothetical Added Value (HAV): Unveiling Real Business Worth

As veterans in mergers and acquisitions, Viking M&A often encounters business owners devoted to including hypothetical value in their business’s worth. So, while EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization) is a widely utilized metric in the financial world, many business owners prefer EBITDA-HAV.    What is EBITDA-HAV? I’m so glad you asked. It is incredibly tempting to believe …

How AI is Transforming Customer Service: Practical Insights for Small to Midsize Businesses

Over the last few years, artificial intelligence (AI) has experienced explosive growth in the public consciousness, with innovations revolutionizing virtually every industry, from the arts to manufacturing. One area where automation with AI has proven immensely beneficial is in customer service. From chatbots and virtual assistants that respond to customer inquiries to predictive analytics that help SMBs target marketing efforts, …

How Business Owners Can Leverage AI for Increased Productivity

While the meteoric rise of artificial intelligence (AI) may provoke dystopian fears of humans losing their jobs to robots, the reality has been much tamer. Essentially, AI is a tool like the Internet or a calculator that can be more advanced. Astute business owners use AI to foster innovation, unlock new revenue streams, and stay competitive in the digital age. …